What Does this Privacy Policy Cover?
We acknowledge your concern about how your information is used and shared and we appreciate your trust that we will do so sensibly and carefully. This Privacy Policy covers what personal information we collect, how we collect your personal information and use it, the precautions we use in handling and protecting your personal information and to whom do we disclose it to, in addition to the options you may have regarding the disclosure and our use of your personal information. This Privacy Policy covers our website. By using our website, you are consenting to the practices described in our Privacy Policy.
What Personal Information Do We Collect?
We may collect your personal information when you submit the data on our website, to our agent or server as well as the account settings and the device you use while accessing our website. Not all categories of personal information shall be collected about every individual using our website, server or interacting with our agent.
- Personal Identifiers: Basic information such as your name, address or phone number
- Online and Device Identifiers: Identifiers such as account log in information, IP address and cookie IDs
- Internet and Activity Network Information: Information about your browsing history as well as any other interactions with our website, email and online advertisements
- Commercial Information: Information such as payment details, transaction and purchase history, information of the products you have purchased, returned and product reviews. Note that all your payments will be processed by Shyp which is a licensed and registered company in Pakistan with a valid National Tax Number (NTN) and a legal status
- Order Information: All your valid order details are stored in your account and you can access them anytime by signing in to your account. Your account carries all your previous, existing and any future orders that has been or will be placed through your account
- Communications: Details such as the content of emails, contact form, phone calls, text messages and social media messages
- Demographic Information: Details such as gender, age, city and country
- Financial Information: Information such as payment card number(s) and financial account number(s)
- Geolocation: Data set about the location of your device through which you are accessing the website (which may be imprecise because it is inferred from the IP address)
- Sensory Information: Visual information such as photographs in public reviews or that required as part of identity or payment verification
- Inferences: Individual preferences drawn from, and related to shopping patterns, aptitudes, intelligence and behaviors
If you have any reservations on the use or transference of your information as described here, you are requested to refrain from using this website.
How Do We Collect Personal Information?
We collect your personal information in order to continually improve and provide better products and services. We may receive or obtain information through the following ways included, but not limited to:
Information You Provide Us: You may provide information to us when you browse or shop for product(s) on our website, place an order through us, add or remove an item in cart, create an account, input your details in the account, communicate with us via phone, email, messaging platforms and other such mediums, compile a wishlist, post a rating with a product review or other user-generated content, post a comment or review on one of our online profiles, interact with various types of features requiring personal information such as, but not limited to Alert functionality or participate in a giveaway, promotion, survey or public content.
Information through Automated Means: We may also obtain information about you from online identifiers, online activity on our website and device through automated means via using technology, such as your clicks on emails or online advertisements sent from us, your IP address, your location information, the browser you use, the browser history, the location of your device, device metrics such as connectivity data and other such unique identifiers. Like other websites, we use cookies and other unique identifiers, and we collect certain types of information when your web browser or device accesses our website and other content served by or on behalf of us.
Information from Other Sources: We may also obtain your information from third-parties, such a revised delivery address from our carriers, which we use to rectify our records and ensure a smooth delivery in future.
How Do We Use Personal Information?
We use personal information to operate, develop, provide and enhance the products and services offered to our customers. We might use it for the following purposes:
- Purchase and Delivery of Products: Taking and handling orders, delivering products, processing payments and to assist you with the products, your order(s) and to offer promotions
- Advertising: Targeted advertising to display ads for products that might be of interest to you. We do not use information that personally identifies you to display interest-based ads
- Recommendations and Personalizations: Recommending features and products that might be of interest to you, identifying your preferences and personalizing your experience with us
- Fraud Prevention: Detecting and preventing fraud and abuse in orders to protect our security, that of our customers and others
- Improvement: Undertaking activities to provide functionality and to improve the usability and effectiveness of our website and its features
- Troubleshooting: Analyzing performance and fixing errors on website
- Compliance to Legal Obligations: Collecting and using your personal information to comply with laws
- Communications: Contacting you in relation to our services via different channels such as call, email or chat
What About Cookies?
We use cookies and other identifiers to enable our system to recognize your browser and/or device and to provide better and improved services. Visiting this website doesn't require cookie acceptance, however, part of the website including placing orders would not be supported unless cookies are accepted. Cookies are tiny files that help our server recognize your unique user identification and are stored on the go as you visit different pages on this website. We use cookies, pixels and other technologies to learn more about the pages visited, your interests, provide essential features and for additional purposes, including but not limited to recognizing you when you sign in to your Shyp account, allowing us to provide you with recommendations and displaying personalized content and providing other features, keeping track of your specified preferences to honor it, such as whether or not you would like to see interest-based ads, keeping track of the items you stored in the Shopping Cart, conducting diagnostics and research to improve our products, content and services, preventing fraudulent or suspicious activities, improving security, delivering content, including but not limited to ads relevant to your interests on our website and reporting which includes measuring and analyzing the performance of our services.
Shyp's cookies allow you to use certain essential features. For example, if you reject our cookies, or block them, you would not be able to add product(s) to the Shopping Cart, proceed to Checkout or use any of the features that require you to sign in to the account.
The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit the website and some features may not work.
The authorized third-parties may also set cookies as part of your interaction with us. Some third-parties include search engines, social media networks, providers of analysis and measurement services and advertising companies. They use cookies in the process of displaying ads relevant to your interests, delivering content, measuring the performance of their ads and performing services on our behalf.
Who Do We Disclose Your Personal Information to?
Our customers' information is an important element of our business. Under any circumstances, your personal information is never rented, sold or traded with others. We share our customers' information only as described below.
Protection of Shyp and Others: We disclose any personal information, including your account information when we believe disclosure is the right step to comply with the law; enforce our Terms of Use; or protect the rights, property or safety of Shyp, our users or others. It is inclusive of exchanging information with other companies and organizations for fraud protection.
Third-Party Service Providers: Personal information collected by us may be passed to other companies and/or individuals we employ for performing certain functions on our behalf. For instance, fulfiling and delivering orders, rendering marketing assistance, sending emails, analyzing data, processing payments, circulating content and providing customer assistance. These third-parties may have access to certain information related to you but they may not use it for purposes other than those stated.
Business Transfers: We have full authorization to sell our business or buy other businesses as we continue to develop. In such transactions, customer information is usually one of the transferred business assets but it is bound by the terms made in any pre-existing Privacy Policy unless any customer consents otherwise. In an event where Shyp and/or all of its assets are acquired, customer information shall be one of the transferred assets.
Other than that mentioned above, you will receive notice when personal information about you might need to be shared with third parties. However, you will have an opportunity not to consent to the disclosure of your information.
How Do We Secure Your Personal Information?
We design our systems to keep your privacy and safety intact. We have incorporated encryption protocols in our website to avert any unauthorized access of personal information during transmission. Moreover, we follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data. We maintain procedural, electronics and physical safeguards in relation to collecting, storing and sharing the personal information of customers. As part of our security procedures, we may ask you to verify your identity before we disclose any personal information to you. We highly recommend that you protect your credentials and your devices against unauthorized access. We suggest using a unique password for your Shyp account which is not used for your other online accounts and to sign out after using a shared computer.
What is Advertised to You?
We provide various ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other personal information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier or that from a code derived by application of irreversible cryptography to other information, such as an email address. While we do not share your shopping actions like your purchase history, product views or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective ads. Some ad companies also use this information to serve you relevant ads from other advertisers.
What Personal and Account Information Can You Access?
You can access information such as your name, email, password, address, number, other profile information, order history, subscription settings, product review(s), wishlist and item(s) added to the Shopping Cart by signing in to Your Account.
You may submit a request to close your account along with the deletion of your personal information here. Note that it is a permanent action and your account or its data would not be retrieved again.
What Choices Do You Have?
If you have any questions as to how we collect and use your personal information, please Contact Us for more information. You can deny or choose not to provide certain information but then you would not be able to take advantages of certain Shyp services. You can add or update your information by signing in to your Shyp account. It is advised to refrain from entering incorrect personal information. If there is any update in the information, such the delivery address, it is encouraged to do it as soon as possible for your own convenience. If you do not want to receive email or other communications from us, please adjust your settings through your Shyp account or through your browser settings. You can modify your browser cookies through the browser settings. If you want to browse our website without linking the browsing history to your account, you may do so by signing out of your account and blocking cookies on your browser. Most devices also provide users with the ability to change device permissions such as allow/block location services, contacts, etc. For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions, we recommend you contact your mobile service carrier or your device manufacturer. Regardless of your choices, we are bound to contact you for informational and/or transactional purposes, such as verification or updates regarding your order or to assist you with queries.
Our website may contain links to other website(s) of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website(s). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website(s) in question.
You may submit a request to close your account along with the deletion of your personal information here. Note that it is a permanent action and your account or its data would not be retrieved again.
Terms of Use, Notices and Revisions
If you choose to use our website, your use and any dispute over privacy is subject to this Policy and our Terms of Use, including limitations on damages, resolution of disputes and application of the law of the province of Sindh. If you have any concern about privacy at Shyp, please Contact Us with a thorough description, and we will try to resolve it. Our business changes constantly; hence, our Privacy Policy is subject to change as well. Please visit our website and check our Privacy Policy for changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand by our policies and will never materially change our practices or policies to make them less protective of customer information collected in the past without the consent of affected customers.